Cancellation Policy

 

Late Cancellation Policy

You will be charged in full for any cancellations made less than 24 hours in advance. This policy will be enforced.

If you are unsure of whether you will be able to attend a scheduled session, we advise that you cancel the session in advance. If it turns out you want to return to your originally scheduled time, you may TEXT us at 917-412-7556 (preferred) or call us to see if the spot is still open.

There is no same-day rescheduling or changing your appointment.

If you need to reschedule an appointment, please give us at least 24 hours notice. We will do our best to move your session to a more convenient day or time. Please note that we cannot reschedule appointments for the same day; if you contact us to reschedule within 24 hours of your appointment, you will still be charged for that missed session. If you need to make changes to your existing schedule, please TEXT us at 917-412-7556, or call if you cannot text.

Semiprivate Cancellation Policy

If your duet partner needs to cancel more than 24 hours in advance, and you would like to have a private session, you may use two of your duet sessions from your package to pay for the private (unless you have a separate package of private sessions).

If your partner cancels less than 24 hours in advance or doesn’t show up for the session, they will be charged for their portion of the duet, and you will be charged only the semiprivate rate for your session. In essence, the partner who attends the lesson will not be penalized for the partner that cancels late or does not show.

Expirations

Please note that 10-packs expire 3 months from date of purchase, and 25-packs expire 6 months from date of purchase unless other arrangements are made in advance.

Refunds

All sales are final. No refunds will be given on package purchases. An extension of the expiration period may be granted in cases of emergency or medical leave.